Valencia port & city center

Towards a better management of cruise passengers traffic in the city of Valencia

Before the pandemic due to COVID19 Valencia attracted more than 2 million tourists every year. Its historical centre, its City of Arts and Science and its beaches are some of the most popular destinations. The famous Fallas Festival also attracts more and more people, especially after the decision by UNESCO to include it in its List of the Intangible Cultural Heritage of Humanity. Valencia is becoming a very popular destination for the cruise sector too. More than 435,000 cruise passengers visited Valencia in 2019.




4 objectives

OBJ 1 ⇒ Monitor the flow of tourists and in particular cruise passengers

OBJ 2 ⇒ Better management of the cruise port calls

OBJ 3 ⇒ Improve the coordination between public authorities linked to cruise flows management

OBJ 4 ⇒ Analyse the impact of the influx of tourists on the state of conservation of tourist heritage sites

solutions planned

•    Sensors are being installed at different sites in Valencia in order to monitor the cruise passengers. A set of WIFI-based sensors will be installed in the entrance of some cultural heritage buildings, in transit points between heritage buildings and in relevant access points of tourists to the city (like the cruise terminal at the Port of Valencia). These sensors are able to count the number of cellular phones that have the WIFI mode enabled.

•    Thanks to the sensors will allow to count the number of visitors in cultural heritage buildings and to determine approximately the proportion of cruise tourists from the total as sensors are installed at the cruise terminal.

•    Sensors to monitor the environmental parameters (temperature, relative humidity, degree of humidity, luminosity, xylophagous detection, gases (CO2, CO, NO2, NO, O3, SO2) will be also installed

•    The data will be integrated with the Herit Data platform, Snap4City, and will be an input for the dashboard of Valencia.

•    The data gathered could be used to develop some predictive models to predict congestion levels in monitored sites.


•    One sensor has been installed at the cruise terminal and a second sensor has been also installed in the city center, on the main entrance of Basilica of the Virgen de los Desamparados.

•    The existing WiFi sensors in Mercado Central will also be used in the pilot.

•    Installation of sensors in the Basilica of the Virgen Desamparados and in the Crypt of St. Vincent completed

•    First integration with Snap4City platform has carried out.



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